aq22 Privacy Policy

1. Information We Collect

To provide you with a safe, functional, and compliant betting experience, aq22 collects certain personal information when you register, verify your identity, or use our platform. The categories of information we may collect include:

• Identity information: full name, date of birth, national ID or passport number (required for KYC verification)
• Contact information: email address, phone number, and residential city (e.g. Dhaka, Chittagong, Sylhet)
• Account credentials: username and hashed password (passwords are never stored in plain text)
• Financial information: transaction history, deposit and withdrawal amounts in BDT, and mobile wallet identifiers (bKash, Nagad, Rocket account numbers)
• Technical data: IP address, device type, browser, operating system, and session logs collected automatically when you visit our platform

We collect only the minimum amount of personal data necessary to operate our services and comply with applicable regulations. We do not collect sensitive personal data such as biometric data, religious beliefs, or political opinions.

2. How We Use Your Information

The personal data we collect serves specific, clearly-defined purposes. We do not use your information for any purpose beyond what is described here. Our primary uses are:

• Account management: creating, maintaining, and securing your aq22 account, including login authentication and password recovery
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels
• KYC and fraud prevention: verifying your identity to prevent underage gambling, money laundering, and fraudulent account activity
• Customer support: responding to your queries, resolving disputes, and communicating important account or policy updates
• Service improvement: analysing aggregated usage patterns (no individual profiling) to improve platform performance, game selection, and user experience

We process your data only where we have a legitimate legal basis to do so — including contractual necessity (to provide our service), legal obligation (KYC and anti-fraud compliance), and, in limited cases, your explicit consent.

3. Data Sharing and Disclosure

aq22 does not sell, rent, or trade your personal information. We share data only in limited, necessary circumstances:

• Payment processors: We share transaction-level data with your chosen payment provider (bKash, Nagad, Rocket, etc.) solely to complete your requested deposit or withdrawal. These providers have their own privacy policies.
• Legal and regulatory bodies: We may disclose personal data to law enforcement or regulatory authorities when legally required to do so, for example in response to a valid court order or official investigation.
• Technical service providers: Hosting, security monitoring, and analytics partners who process data strictly on our behalf under data processing agreements that prohibit independent use of your data.

In all sharing scenarios, we apply contractual safeguards to ensure that any party receiving your data treats it with the same standard of care that aq22 applies. We will never share your data with advertisers, data brokers, or marketing networks.

4. Payment Information and Financial Data

All financial transactions on the aq22 platform — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or Visa/Mastercard — are processed through encrypted, secure payment channels. aq22 does not store your full mobile wallet PIN, card CVV, or full card numbers on our servers.

Transaction records (amounts, timestamps, and wallet reference IDs) are retained for a minimum period required for financial auditing and fraud investigation purposes. Access to financial data is strictly limited to authorised aq22 staff and our payment processing partners.

5. Cookies and Tracking Technologies

aq22 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly — for example, keeping you logged in during your session and maintaining your game state
• Performance cookies: collect anonymised data about how users navigate the site to help us improve page load times and overall experience
• Preference cookies: remember your language setting, display preferences, and other personalisation choices so you do not have to reset them each visit

We do not use third-party advertising cookies or cross-site tracking scripts. Most web browsers allow you to control cookies through their settings. Disabling essential cookies may affect your ability to use certain platform features, including account login and game play.

6. Data Retention

We retain your personal data for as long as your account remains active or as otherwise required to fulfil the purposes outlined in this policy. Specifically: account and profile data is kept for the lifetime of your active account plus a minimum of two years after account closure; financial transaction records are retained for a minimum of five years in line with standard financial record-keeping obligations; and technical log data (IP addresses, session logs) is automatically purged after 90 days unless flagged for fraud investigation.

When your personal data is no longer required, aq22 will securely delete or anonymise it in accordance with our internal data lifecycle management procedures. You may request earlier deletion of your data subject to our legal retention obligations.

7. Your Data Rights

As a user of aq22, you have the following rights with respect to your personal information held by us:

• Right to access: You may request a copy of the personal data we hold about you at any time, free of charge.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records (for example, financial transaction history).
• Right to object: You have the right to object to the processing of your personal data for direct marketing or profiling purposes.
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format to transfer to another service.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 calendar days. We may need to verify your identity before processing a data access or deletion request.

8. Data Security

aq22 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account fields, access controls limiting data access to authorised personnel only, and regular security reviews of our platform infrastructure.

While we take all reasonable precautions, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your aq22 account, enable any available two-factor authentication options, and report any suspected security incident to our team immediately at [email protected].

9. Age Restriction — 21+ Only

aq22 is strictly an adult-only platform. You must be 21 years of age or older to register, deposit, or participate in any game or betting activity on our platform. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user below the age of 21 has registered an account, we will immediately suspend the account, reverse any deposits, and delete all associated personal data. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

aq22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will notify registered users via the email address on file and display a prominent notice on the platform for a minimum of 14 days before the changes take effect.

Your continued use of aq22 after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Last updated: January 2026

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data aq22 holds about you, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]