Play Smart, Play Responsibly
aq22 believes entertainment should never come at the cost of your wellbeing. Our responsible gaming tools help you stay in control — always.
OUR COMMITMENT
Gambling Should Always Be Entertainment
At aq22, we want every player in Bangladesh to have a fun, safe, and controlled betting experience. Whether you enjoy cricket betting during the BPL, spinning slots on a quiet evening, or playing live casino games, we are here to make sure that gaming stays a source of enjoyment — not stress, debt, or harm.
Responsible gaming is not just a policy for us — it is a core value. We have built practical tools directly into the aq22 platform so that you can set boundaries, take breaks, and seek help at any time. If you ever feel that gambling is no longer enjoyable or is beginning to cause problems in your life, please use the resources on this page or contact our support team immediately.
Adults Only — 21+
aq22 strictly prohibits access to anyone under 21 years of age. All accounts are subject to age verification.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you choose.
Time-Out Breaks
Pause your account for 24 hours, 7 days, or 30 days with one request to our support team.
Self-Exclusion
Request a longer-term exclusion of 3, 6, or 12 months — or permanently close your account.
Reality Check
Receive periodic session-time reminders so you always know how long you have been playing.
Account Lock
Temporarily lock your account instantly if you feel an uncontrollable urge to gamble impulsively.
Support Access
Our team is reachable via email 7 days a week to help with any responsible gaming request.
Deposit Limits — Stay in Budget
One of the most effective ways to keep gambling enjoyable is to set a strict personal spending limit before you start. aq22 allows you to request custom deposit limits for your account at any time. These limits apply to all deposit methods, including bKash, Nagad, Rocket, and Upay.
- Daily deposit limit: cap the total BDT amount you can deposit in any 24-hour period
- Weekly deposit limit: set a maximum total across any rolling 7-day window
- Monthly deposit limit: useful for players who prefer to budget on a pay-cycle basis
To request a deposit limit, contact us at [email protected]. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they become active, giving you time to reconsider.
Time-Out and Session Breaks
Sometimes a break is all you need. aq22 offers flexible time-out options that temporarily suspend your account and prevent any deposits, wagers, or game access for the selected period. Available time-out durations include:
- 24-hour break — for when you have had a frustrating session and want to step away overnight
- 7-day break — for a short period of reflection and reset during the week
- 30-day break — for a more substantial pause where you want extended distance from gambling
While a time-out is active, you will not be able to log in, deposit, or participate in any game. Your balance is kept safe and available for withdrawal when the period ends. To activate a time-out, email our support team at [email protected].
Self-Exclusion — A Firm Commitment
If you feel that a short break is not enough and you need a more serious period away from gambling, self-exclusion is the right tool. A self-exclusion request tells aq22 to close your account for a defined period — or permanently — and to take all reasonable steps to prevent you from re-registering during that time.
We offer three self-exclusion durations that can be requested at any time:
- 3-month self-exclusion: account closed for 90 days with no re-registration permitted
- 6-month self-exclusion: account closed for 180 days — suitable for players who need a meaningful longer break
- Permanent self-exclusion: account permanently closed; any remaining balance is returned to your registered wallet within 14 days
Self-exclusion requests are processed within 24 hours of receipt. Once active, a self-exclusion cannot be reversed before the end of the exclusion period. We take this seriously because we know that the value of the tool depends entirely on it being honoured without exception.
Self-Assessment: Is Gambling Still Fun?
Ask yourself these questions honestly. If you answer yes to two or more, we strongly encourage you to contact our support team or use one of the tools above.
If you answered yes to any of the above, please reach out to us. Asking for help is a sign of strength.
⚠️ Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the signs early makes a real difference. Common warning signs include:
- Spending increasing amounts of time or money on gambling despite wanting to stop
- Neglecting work, education, family responsibilities, or social life because of gambling
- Gambling to relieve anxiety, depression, or loneliness rather than for fun
- Losing control of time or money spent — sessions lasting much longer than planned
- Concealing gambling activity from close family members or friends
These signs do not mean gambling is ruining your life — but they are important signals worth paying attention to. Reaching out early is always the best option. aq22 is here to help, not to judge.
Protecting Minors — Under 21 Policy
aq22 has a zero-tolerance policy for underage gambling. We require all users to confirm they are 21 years of age or older at the point of registration. Accounts flagged as potentially belonging to a minor are immediately frozen pending identity verification, and any deposited funds are returned in full.
If you are a parent or guardian and are concerned that a person under 21 in your household may be accessing gambling sites, we recommend the following precautions:
- Use device parental controls and content filtering software to block gambling websites on shared or children's devices
- Never share your aq22 login credentials, bKash PIN, or Nagad account details with anyone
- Report suspected underage account usage to us immediately at [email protected] — we will act within 24 hours
Fair Play and Game Integrity
All games available on aq22 — including cricket betting, live casino tables, slots, and crash games — use RNG (Random Number Generator) technology or real-time live dealer feeds certified by independent testing laboratories. The outcomes of every spin, card deal, and bet settlement are determined purely by chance, with no manipulation of results in favour of the house beyond the standard published RTP rates.
We encourage all players to familiarise themselves with the rules, odds, and RTP percentages of each game before placing real-money bets. Understanding the game you are playing is the foundation of responsible, informed gambling.
Get Help — You Are Not Alone
If gambling has become a problem for you or someone you know, please do not wait. The sooner you reach out, the easier it is to regain control. aq22's support team can help you activate any of the tools described on this page — deposit limits, time-out, or self-exclusion — quickly and without judgement.
We also encourage players who feel they need professional support to seek help from mental health and addiction counselling services available in Bangladesh. Speaking to a trusted friend, family member, or healthcare provider about gambling concerns is always a positive step.
Contact our support team: [email protected]
Play at aq22 — On Your Own Terms
Responsible gaming means staying in control. Explore our games knowing that aq22 is always on your side — with tools, support, and a commitment to your wellbeing.